Scope of this notice
Pips Capitals PVT LTD operates EkomX. This notice covers the EkomX platform, seller workspace, administrator tools, EkomX-hosted storefronts and the related order, payment, shipping and support workflows. A seller may also publish information specific to its storefront and products.
EkomX and an individual seller can have different responsibilities for customer information. For example, a seller uses order details to fulfil a purchase, while EkomX operates shared checkout, account and shipping services. Contact us if you are unsure which party should handle a request.
Information you provide
Registration and account information can include a name, business name, email address, mobile number, password credentials and storefront details. Seller onboarding may also require identity, tax, address and bank documents for KYC, account approval and payouts.
Order and support information can include products, quantities, prices, delivery and billing details, messages, uploaded evidence and references used to investigate a request. Do not send passwords, one-time codes or complete payment-card details to support.
Information created through use
EkomX records account events, security checks, order and shipment status, wallet and settlement entries, selected courier services and support history so that the platform can perform and explain requested actions.
Technical records may include IP address, device and browser information, timestamps, session and security-cookie identifiers, error references and basic usage events. These records support authentication, abuse prevention, troubleshooting and service reliability.
How information is used
Information is used to create and secure accounts, verify sellers, operate storefronts, process orders, provide platform-managed payment options, calculate and book shipping, communicate status, provide support and maintain transaction records.
It may also be used to prevent fraud and misuse, enforce account controls, investigate incidents, comply with applicable obligations, improve reliability and provide optional communications where the required choice or permission has been obtained.
Retention and deletion
Information is retained for as long as needed for the purpose for which it was collected, including active accounts, order fulfilment, settlements, dispute handling, security, backups and applicable record-keeping requirements. Different records can have different retention periods.
When information is no longer required, it should be deleted or de-identified using the applicable operational process. A deletion request may not remove records that must still be kept for an unresolved order, fraud review, legal claim or required transaction record.
Your choices and requests
Depending on the account and applicable law, you may ask to access or correct account information, withdraw an optional consent, stop non-essential communications, or raise a concern about how personal data is handled. Some information can be updated directly in the account profile.
Submit a request through Contact EkomX using the registered email and enough information to identify the account or order. EkomX may verify identity before acting and will explain if a requested change cannot be completed or must be directed to the relevant seller.
Children and third-party links
EkomX seller accounts are intended for people authorized to operate a business account. Sellers should not intentionally collect children’s information through a storefront except where the product, consent and handling process are lawful and appropriate.
A storefront or support response may link to an external website or service. EkomX does not control an external party’s privacy practices; review the notice presented by that service before providing information there.
Updates and contact
A final published privacy notice should display its effective date and identify material changes. An update should not be treated as reducing rights that applied to information before the update where the law does not allow that result.
For a privacy question or request, use the Contact EkomX link below or email [email protected]. This detailed operational draft requires legal review before publication as the final privacy notice.